Tesla Proprietor: I Butt-Dialed a $4,280 Autopilot Improve — And They Haven't Refunded Me

CNBC stories:

On September 24th, doctor Dr. Ali Vaziri was unpleasantly shocked by a cell alert from his financial institution, which mentioned he had simply bought a $4,280 improve for his Tesla Mannequin 3. The massive transaction, he shortly surmised, was a “butt dial” or unintentional buy made by the Tesla app on his iPhone. “My cellphone was in my denims,” Vaziri informed CNBC. “I took it out, put it on this charger that comes along with your Tesla and that is it. A minute later? I acquired the textual content. I’ve by no means bought something by the Tesla app earlier than….”

Moments after he obtained the cell alert from his financial institution, Vaziri referred to as his native Tesla retailer and repair middle. They could not assist immediately, however gave him the quantity for a customer support hotline. He referred to as the quantity, and requested a refund. As an alternative of processing the physician’s refund request on the spot, the customer support rep informed Vaziri to click on on the refund button in his Tesla app to course of his request. Vaziri knowledgeable them there was no such button within the Tesla app, just a few textual content and a hyperlink to the refund coverage. An e-mail he obtained from Tesla confirming the unauthorized buy contained solely obscure details about a refund, and no buttons to click on or hyperlinks to a web page the place he may course of a refund request both. The e-mail, which Vaziri shared with CNBC, drove him to Tesla’s assist web page, which in flip informed him to name his native service middle.

To this date, Vaziri says, Tesla customer support has not supplied him with a refund, nor has the decision middle supplied him with a lot as a affirmation quantity or e-mail to acknowledge his calls concerning the refund. As an alternative, he processed a cease fee request by his bank card firm.

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